![]() ![]() The specific needs and vulnerabilities of a CRM system are the second example of the functionality of Business Process Monitoring: The application perspective, however, becomes apparent when a VPN needs to be set up so that employees can access the remote desktop or a remote machine.In this example, that is, of course, the end user An employee who’s working from home needs their remote desktop service to be up and running.If we look at the remote access as a business activity, it’s possible to categorize this service into various elements: Assuming we want to set up a business service that monitors the remote access for all the employees of a company. ![]() Let's start with an example that echoed the working reality of so many people during the Corona pandemic. Infrastructure (Are all required infrastructure components functional?). ![]()
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